IT Support & Services
Virtual Private Networks (VPN)
A VPN is a secure, private communication conduit between two or more devices such as a server and several remote users called “clients.” VPN clients have the ability to connect with VPN servers, logon and communicate since they're on the same virtual network. Although a VPN utilizes a public network like the Internet, it provides the security of a private network by encrypting data before it is sent and decrypting it once it is received. Since a VPN uses an existing WAN (Wide Area Network) infrastructure, they can be deployed more quickly and far less expensively than traditional private networks.
Wireless Networking
Today’s fast-paced business environment makes the need for roaming laptops to communicate with each other critical. CTB continually monitors changes and new trends that develop in the market place as this technology matures. We have deployed a number of newly developed Wi-Fi solutions, paying special attention to wireless networking security.
Unfailing Backup Solutions
Downtime due to system failure can be costly and unproductive. However, the loss of critical data can spell disaster, with the result directly affecting your bottom line. Many out-of-the-box backup solutions merely copy files to tape. CTB offers a myriad of backup solutions including the highly recommended Backup Assist, with which we incorporate periodic testing of the restoration process under various disaster scenarios.
Corporate Anti-Virus Solutions
A virus attack on your system can mean prolonged downtime and productivity loss – especially with today’s new blended threats. Virus protection is no longer a luxury; it should be an integral part of any network. CTB will work with you and your staff to provide you with the best software to protect your network environment against all virus threats. We highly recommend AVG Anti-virus or CA Integrated Threat Management depending on your needs. These solutions supply the ultimate protection against viruses including those that can take up storage space and memory that downgrade the performance of your computer system.
Network Troubleshooting
CTB engineers are expertly trained to troubleshoot all Windows operating systems. This allows us to solve the most difficult problems in hours – not days like our competition. Here are a few common issues:
• Slow networking performance…
• Non-functioning or non-starting servers…
• Malfunctioning firewalls and routers…
• Exchange server errors and malfunctions…
• Faulty and/or poor data cabling…
• Workstations that are unable to logon…
• Incorrect IP routing and DNS resolution issues…
• Data recovery and restore problems…
Network Installation and Support
Without proper installation and configuration even the best hardware and software will under-perform. This usually results in lengthy downtime which will negatively affect your bottom line. CTB’s experienced team of professionals ensure that your network is not just working, but configured for maximum security and optimized for peak performance. In addition, all critical network aspects are documented to accommodate easy access to information.
Proactive Network Administration
Ongoing maintenance and active management of your network increases its reliability and ensures continued productivity. Key network areas that should be regularly maintained include but are not limited to:
• Data Backup and Verification
• Antivirus Software Updates and Monitoring
• Microsoft and Application Updates
• Hardware Condition
• Firewall Integrity
These, as well as other critical tasks can be included in an Annual Service Agreement. CTB manages your network for you, affording you more time to focus on your business.
Hardware and Software Procurement
The knowledge and experience needed to make a valued decision is overwhelming. Finding the best software at the best price, understanding warranties and researching product reliability are key factors to be considered when procuring hardware and software. Whether you prefer to attempt procurement yourself or would like to have Computers That Byte do that for you, your satisfaction is always our highest priority.
24/7 Monitoring
A crashed server or disabled network connection can choke the lifeblood of your business. Time is of the essence; resolutions cannot wait until tomorrow. CTB can access your system remotely to provide quick, expert support in just minutes. With this unique service, our engineers immediately become aware of any issues in your environment as they happen – 24/7.
Computer Repair and Trouble-Shooting
Slow or poorly performing computers and hardware that won’t cooperate doesn’t necessarily mean that it’s time to be replaced. CTB will troubleshoot your system and provide a reasonable estimate and help get your business moving at full speed. Our expertise includes Windows 2000, 2003 and 2008 Server; and, for desktops, Windows 95, 98, 2000, ME, XP and Vista.
E-mail and Internet Problems
If you’re not connected to the internet, you’re out of touch. CTB can resolve internet connection or performance issues with your cable or ADSL service quickly and cost effectively. And, whether it’s Outlook Express, Outlook, Exchange or Google Mail, CTB can fix most e-mail problems as well. We can also share your internet connection with multiple computer workstations and/or setup a local or wireless network.
New Computer System Setup
Just leave it in the box and call us. We will completely setup your new computer, printer, scanner, camera and palm pilot. We can also train you and your staff how to use your new equipment.
Hardware Installations and Upgrades
Most computers can be upgraded to improve performance. Our services include adding more memory, hard disks and even changing the processor. CTB is highly experienced in upgrading PCs and adding peripherals.
IT Project Management
Technology projects usually incorporate several vendors’ products, and utilise a series of technical elements coordinated by a professional project management team. CTB has implemented many complex projects. Our experience includes network infrastructure redesigns and upgrades, relocations, server deployments/migrations, VPN networks and application/solution deployments. Give us the opportunity to draft a detailed proposal for your next IT project.
Connecting Remote Locations
Small business owners often become overwhelmed by the numerous methods available to connect remote users and locations together. Initially, one must determine how remote users or locations will connect to the home office or headquarters. This can be achieved via the Internet, using DSL, T-1, frame relay or some other similar solution.
Other considerations include the type of access necessary. Is access to email sufficient or do users also need to access data or a database using native access or is a secure web session suitable? Should employees to have access to all same services as if they were in the office such as printing or access to file servers? Depending on your specific needs, Terminal Services, Citrix, or thin clients may be the appropriate solution.
Many small businesses have users that utilise both home and office computers. Frequently confusion arises when trying to determine whether a specific document is the most current. Depending on specific requirements (speed, security, price etc), a VPN, Microsoft RDP or LogMeIn are just a few possible solutions.
Unfortunately, when there is a need to connect remote users and remote locations, there is no standard solution. One must consider security, speed, productivity and business requirements for all remote users and locations in order to select the right solution for your business.
Emerging Technologies
Hot new technologies frequently capture the attention of the business world. Often featured in publications, seminars, Webinars and conferences, emerging technologies provide solutions that can streamline operations and increase productivity. A couple of these technologies lead the pack.
VoIP (Voice) over IP technology allows telephone calls to be made over a broadband Internet connection. Calls can be made using a computer, an IP telephone, or an adapter attached to a standard telephone. This technology is ideal for systems with underutilized data connections. Frequent travelers will find VoIP advantageous since all that is necessary to make international calls without the necessity of international cell phones or calling plans is an Internet connection. Drawbacks to this technology include battery backup to guard against power outages, and inconsistent uptime and voice quality depending on Internet connections.
SaaS (Software as a Service) is software applications used or accessed via the web rather than being installed on each user's machine. These products are built specifically for one-to-many usage over the Internet. The advantages include no IT department maintenance or updates, no hardware management, instant updates delivered by the software company, and a pay-as-you-go licensing model.
Disadvantages might include long term costs, lack of application control, limited customization capability, and vendor viability. Some of the more visible SaaS products include Salesforce.com, QuickBooks, Managed Outlook Exchange and WebEx.