The 24 x 7 Monitoring & Daily Health Check Service

“When It Comes To IT Support, We Make It Easy To Be Effective”

For clients located in [SYDNEY, NSW, AUSTRALIA]

The Daily Health Check Service: An Ounce of Prevention

We’re different from the rest. We’re not idle bystanders waiting for your problem call. Daily Health Check proactively checks your systems, spots any problems, and then alerts our engineers who analyse these faults and act to prevent them from causing any significant downtime.

What it checks:

• Checks your backup to make sure the job has completed

• Checks your anti-virus to make sure you’re right up to date and protected

• Exchange (email) size check ~ prevents it from hitting its limit and going down

• Disk growth rate ~ spots if something untoward is eating your disks.

• Disk health check ~ checks if your disks are starting to physically fail

• Hacker check ~ checks to see if someone is attacking your systems

• Critical Events check ~ reports critical events to our engineers so they can easily assess them and act to prevent downtime.

◊The key benefit for you: The Daily Health Check reports problems to our engineers directly to help prevent downtime.

◊ Client Confidence Note: We’ll send you a brief email report each day telling you what we checked along with the results. The benefit: you’ll know that CTB is on the job and keeping you safe.

Our Premium‘24x7 Instant Alert Support Service’: A Premium Level of Support

While the Daily Safety Check is a once-over each morning, 24/7 Instant Alert Support Service performs other checks around the clock each day to spot other problems that might develop and affect your productivity.

These checks are reported back to us by email or SMS. The results are:

• Our engineers are alerted – almost always before you even know you have a problem

• The Instant Alert specifies exactly what the problem is

• Our engineers fix the problem…fast!

With a Conventional IT Support Process:

• A problem occurs and the user usually grows frustrated attempting to find and resolve it.

• After several unsuccessful attempts, a call is made to CTB.

• After analysing the situation as described by the user, we assign the proper individual to work with the user to attempt to resolve the problem over the phone or in person.

• Only after we have a clear picture of the problem are we able to act to fix it.

Using Round-the-Clock 24x7 Instant Alerts:

• CTB receives an alert within an average of 7.5 minutes, if using 15 minute check intervals, or within an average of 2.5 minutes if using five minute intervals.

• We are immediately provided with specific details of the problem (e.g. Windows service has failed).

• CTB quickly fixes it remotely or instantly dispatches an individual to the site.

The benefits of Round-the-Clock Monitoring? A faster, more accurate, and less frustrating IT support experience for you, our client.

This service includes around-the-clock checks on:

• Windows Services: Making sure your operating system is performing properly

• Disk Space: Helps prevent disks from filling up and crashing

• Network Device & Remote Office Checks: Ensures devices are up and running properly

• Port Checks: Ensures connections to the web, your ISP, etc.

• Website check: Checks your website to be sure it’s up and running. If not, we’ll contact you immediately to let you know.

The key benefit to 24x7 Instant Alert Support Service: Speedy response, speedy resolution.

Other Key Features

◊ Client Dashboard: Enables you to view your own systems at any time. (Additional Cost)

◊ MiniDash: Our engineers are all equipped with the latest technology. They are able to view your systems at any time via their mobile devices, helping them to find and fix problems faster.

◊ Client MiniDash: View the status of your systems via your mobile phone or PDA at any time. (Additional Cost)

◊ Online Dashboard: Our engineers can check the status of all of our clients’ systems anytime, from any location. First thing in the morning, they check our Dashboard and start sorting problems on their way to work.

◊ Reporting: Provides our engineers with detailed information about important trends in your system, such as reduction in free disk space, so that we can spot potential problems early and take action.

Asset Tracking

We keep an accurate and complete inventory of all of your IT resources including hardware and software. This allows us to:

• Alert you if you don’t have enough software licences to cover the installed software on your systems. You’ll feel comfortable knowing that you’re always in compliance.

• Monitor the use of banned software (such as games software) on your system and advise you. This avoids unnecessary downtime due to malicious software.

• Identify old equipment with inadequate memory, disk space, processor, or operating system, ensuring optimum performance.

• Provide you with a report detailing all of your IT assets for management and accounting purposes.

We do all this…

Automatically. CTB simply can’t rely on individuals to monitor client systems 24X7. An illness or even a minor distraction could result in something being overlooked that could spell disaster for you, our client. Our system is automated, so we’re sure that the checks ALWAYS happen.

What value would you attach to a virus attack, disk crash, lost backup, or an hour of system downtime?

Summary

We’re different from other support companies.

We don’t stand by and wait for you to have a problem and then react.

We’re truly proactive.

• We actively scan your systems looking for problems that might cause you downtime

• We get an accurate alert about their root cause

• We act before they cause you headaches.

We do all this as part of our Annual Service Agreement, or as an independent service.

If you’d like to know more about this great service, or about our Annual Service Agreements, please contact our Office on 1300 797 081, or email us at info@computersthatbyte.com.au to make an appointment to see our IT Strategy Manager.

Note: Network/Server Monitoring service is necessary to provide PC/Laptop Monitoring.